Chegg
Chegg Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.9 star rating from 201 reviews. Consumers are mostly dissatisfied; 4% would recommend. Rating distribution shows 72% unfavorable and 11% positive. Reviews frequently mention billing, refunds, subscriptions and customer service problems.
Key Takeaways for Future Customers
- Can be useful and fast for exam help per some Chegg reviews.
- Expect difficulty canceling membership and stopping recurring charges.
- Be prepared to pursue refunds and contact customer service persistently.
Negative Feedback / Risk Areas
- Recurring unauthorized charges and double billing reported.
- Refund delays and trouble canceling subscriptions.
- Poor phone support, slow or no responses from customer service.
Positive Feedback
Some users find the service fast, easy to use, and helpful during exams.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.9 star rating from 201 reviews. Consumers are mostly dissatisfied; 4% would recommend. Rating distribution shows 72% unfavorable and 11% positive. Reviews frequently mention billing, refunds, subscriptions and customer service problems.
Key Takeaways for Future Customers
- Can be useful and fast for exam help per some Chegg reviews.
- Expect difficulty canceling membership and stopping recurring charges.
- Be prepared to pursue refunds and contact customer service persistently.
Negative Feedback / Risk Areas
- Recurring unauthorized charges and double billing reported.
- Refund delays and trouble canceling subscriptions.
- Poor phone support, slow or no responses from customer service.
Positive Feedback
Some users find the service fast, easy to use, and helpful during exams.
Media from reviews
Jacksonville, Florida
I cannot enter the system. It tels to...
I cannot enter the system. It tels to fill on the email address, i'm given a six figure number, input that and it says this an invalid number.
Please advise how I can clear this isue. Better still, a phone number so I can SPEAK to a
person.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Constant Spring, Saint Andrew
My bank account has been billed for...
- Recurring Chegg charge authorized on 05/03.
- Bank account was billed for years after closure, and a refund is requested with charges stopped now.
My bank account has been billed for years after my daughter graduated and closed the account. I would like a refund and stop charging my debit card asap
RECURRING PAYMENT
AUTHORIZED ON 05/03 CHEGG
ORDER *** CA
S464124****38643 CARD 4634
Preferred solution: Full refund
Hamilton, Ohio
Cancel Subscription
I can't cancel my subscription. They keep charging my account.
I canceled my card even, and they still take it out. It makes no sense at all.
- Wont let you cancel
Preferred solution: Full refund
User's recommendation: Dont use this company at all.
Cancel service
- Unable to cancel the service.
- Hasn't used the service in 2 years.
- Cannot log in or contact support.
- Does not recommend.
Can't cancel my service and haven't used it in 2 yrs! Do not use this company!
I can't log in. I can't call anyone. It's absolutely ridiculous! I'm now going to have to cancel my card!
Super unhappy. Do not recommend!
- Not helpful
Preferred solution: Full refund
User's recommendation: Do not use this service!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was charged to have a subscription but can't use the features
I've been using Cheg and my account was charged a fee on July 8th for $19.95 for a monthly subscription, and I got a message that said my payment would not process.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want refund
- Refund request for order ID Z51F1RJ4.
- I would appreciate assistance with processing this refund at your earliest convenience.
Subject: Refund Request for Order ID Z51F1RJ4
Dear Chegg Support Team,
I hope this message finds you well. I am writing to request a refund for my recent order (Order ID: Z51F1RJ4). Unfortunately, I encountered issues with my order that did not meet my expectations.
I would appreciate your assistance in processing this refund at your earliest convenience.
Thank you for your attention to this matter.
Best regards,
[Meet Patel]
[437339****]
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing order
Missing order can not track order and need assistance. Tried to log into an account and told me it was closed.
Theft
Theft
Fraud
You have sent me an email full of lies. I have now forwarded to the bank and authorities.bvvbbbbb
User's recommendation: DO NOT USE CHEGG
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo reason
I unsubscribed my account but i am getting charged every month .I want to know why is it.
I have two accounts on Chegg, but I unsubscribed from my accounts. However, I am still getting charged every month.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerImmediate Action Required: Refund for Unauthorized Charge
- Unauthorized charge after cancellation; membership expired June 21, 2024.
- Billed $17.33 on July 19, 2024; requests full refund within 48 hours.
I’m disappointed with my recent experience with Chegg. I requested a refund for an authorized purchase, but instead of resolving the issue, Chegg's response was to suggest I look for alternative options.
Despite my repeated attempts to address the problem directly, they failed to provide a satisfactory resolution or issue the refund. Their customer service approach was unhelpful and frustrating.
I am writing to express my extreme dissatisfaction regarding an unauthorized charge on my account. Despite canceling my membership, which expired on June 21, 2024, I was billed $17.33 on July 19, 2024.
This action is unacceptable and demands immediate rectification.
I demand a full refund of the unauthorized charge.
Failure to do so promptly will result in further escalation of this matter through legal avenues and reporting to consumer protection agencies. I expect a response confirming the initiation of my refund within 48 hours.
Please acknowledge receipt of this email and provide confirmation of the refund process at your earliest convenience.
Sincerely,
D.C
- Chegg study pack
- Ethical concerns
Preferred solution: Full refund
User's recommendation: Monitor Billing: Regularly check your billing statements to ensure that you are not charged for services beyond your intended membership period.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Montego Bay, Saint James Parish
Cancel subscription
- Canceling Chegg often due to lack of use and cost.
- Alternatives, needs, service quality concerns, and better grades influence the decision.
No longer needed it too much to pay the decision to cancel a Chegg subscription often stems from lack of usage, cost considerations, exploration of alternatives, temporary academic needs, dissatisfaction with service quality, and improvements in academic performance.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelete my chegg study account and all details
I would like to delete my Chegg account because I won't need it anymore and to prevent payments from being taken out, even while my subscription is cancelled.
- Guarantee answer you looking for
Preferred solution: A refund
User's recommendation: Chegg is highly recommend for users that struggles with advanced question,however you get expert answers and how to solve problems.
Plaquemine, Louisiana
Fraud Charges
- They charge my card for unused services.
- Even after cancellation I'm still charged.
- Support is unavailable by phone and services aren't as promised.
They randomly charge my card for services I'm not using. Even after canceling my subscription I'm still charged.
They do not have permission. I will have to cancel my card.
YOU CANNOT GET ANYONE ON THE PHONE OR TO REPLY TO ANYTHING!! Plus the services aren't as promised which is the reason I canceled in the 1st place!
User's recommendation: Run..
Cancel my subscription
I want to cancel my subscription, I canceled this months ago, and am still being charged, I'm about to hire a lawyer if this isn't resolved soon.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel subscription
It is impossible to cancel subscription with Chegg. No customer service phone number, instructions for cancelling do not work
- Minimal help
- Using old solutions for similar questions
- No personal help
Preferred solution: Full refund
User's recommendation: Not use their services
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDoesn't deliver quality
- Answers are often wrong.
- Premium plan lacks chapter-level customization and downgrading; disputes can block signups and records aren't purged.
1) answers are often wrong
2) premium plan that gives test prep help does not customize for chapters or concepts being tested, only for the whole course so it is useless on tests and midterms
3) once you have the premium plan then you can NEVER downgrade. they will tell you to sign up and then they can change it to the basic plan, but then they don't refund your money.
4) if you ever dispute a charge because of problem #3, then they block you from signing up ever again.
5) customer service agents don't understand the software and are unable to resolve the problems you are trying to resolve
6) even after you cancel with them they keep your records forever and refuse to purge your information
User's recommendation: stay away from chegg. find another service
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