Contact Chegg Customer Service
Chegg Phone Numbers and Emails
Toll-Free Number:
-
(855) 581-9873
Customer Service:
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(408) 351-0942Text
-
(855) 576-6289
-
(855) 440-1323
Chegg Emails:
Accounting/ Billing
Closing Your Account
Complaints/ Feedback
Investors/ Franchising
Contact Information
Chegg Website:
Chegg Help Center:
Corporate Office Address:
Chegg Inc.
3990 Freedom Circle
Santa Clara,
California
95054
United States
How Good is Chegg's Customer Service?
Summary of Chegg Customer Service Calls
6.8K
TOTAL
CALLS
CALLS
02:06
AVG CALL
DURATION
DURATION
9%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Chegg?
Account Question:
- “Password issues”
- “Subscription”
- “Subscription cancellation”
Activation/ Cancellation Question:
- “Problems In cancelling and security issues”
- “Cancel subscription”
- “About cancellation”
Payments and Charges Question:
- “Payment inquiry”
- “Bill”
- “Payment Information”
Refund Question:
- “Refund”
- “I would like a refund.”
- “Refund payment”
Request for Information Question:
- “Mobile verification problem”
- “Need help with writing a paper”
- “Status of refund”
Product/ Service Question:
- “To connect”
- “Can't access my subject expertise”
- “My chegg not working”
Return/ Replace Question:
- “I'm having problems with my changing my email address”
- “Want to change my mobile number”
- “Returning book”
Cards Question:
- “I want them ti stop charging my cards and cancel my account”
- “Change card number”
- “Someone used my card”
Shipping and Delivery Question:
- “I have given test of cheeg on campus after that I haven't got result”
- “Not received login id and password”
- “Already all exams cleared but didn't get any mail regarding authoring”
Staff Question:
- “Customer service”
- “Cut the service”
- “I'm having a problem with their service and I wanna speak with them.”
Employment Question:
- “For job purpose”
- “For job application”
- “Job Vacancy”
Website/ Application Question:
- “Processing of application”
- “Your website won't let me cancel my subscription”
- “Application status”
Other Question:
- “Information”
- “Suspension without any reason”
- “I completed my subjective and guidelines test and I uploaded the documents but they didn't res”
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Chegg