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Contact Chegg Customer Service

How to Reach a Person at Chegg

Verified Contact Information

Toll-Free Number:

  • 1-855-581-9873
Call Now
Send Message

Customer Service:

  • 1-855-576-6289
  • 1-855-440-1323

Investors/ Franchising:

  • 1-800-937-5449
    Transfer Agent

Legal:

  • 1-408-855-5700
    Copyright Infringement Inquiries

Media:

  • 1-408-785-2028
    Press Inquiries

Accounting/ Billing:

closemyaccount@chegg.com
Closing Your Account

Complaints/ Feedback:

corporateescalation@chegg.com

Investors/ Franchising:

ir@chegg.com

Legal:

copyrightagent@chegg.com
Copyright Infringement Inquiries
privacy@chegg.com
Privacy Inquiries

Media:

affiliates@chegg.com
Affiliates
press@chegg.com
Press Inquiries

Chegg Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Chegg Phone Number
1 (855) 581-9873
Average Hold Time
More than 30 min
Average Calls duration
2 minutes
Most Popular Chegg Email Address
closemyaccount@chegg.com
Chegg Live Agent Availability
48% of callers successfully reach a real person
Issue Resolution Rate
Low (9% reported full resolution)
View full overview

How to Contact Chegg?

Most Popular Number:

(855) 581-9873
Total calls: 4 440 Issues resolved: 153 Last call: Jun 1, 2026

If you need help connecting to Chegg customer service, email corporateescalation@chegg.com. While writing an email, it’s best to specify the reason for reporting an email in the subject line. In the body of the Chegg email, make sure you provide the necessary details that might have Chegg customer service understand your problem or concern and help you get the most accurate solution. If you believe the clarity of the issue will be better if you attach a file, you can do so. While Chegg customer service email gives you the liberty to elaborate on your concerns, you might have to wait two to three working days to get a response from Chegg customer service.

You can contact Chegg customer support number by dialing their toll-free number at 1-855-581-9873. This Chegg phone number is available 24 hours, seven days a week, to help customers resolve their queries. This Chegg contact number gets you in direct contact with the customer representative who will listen to your query, understand the root cause of the problem, and then assist you with the most effective solution promptly. Chegg also offers its customers the option to text their queries and concerns. You can text Chegg's support number at either of the contact numbers- 1-855-576-6289 or 1-855-440-1323.

Chegg offers the option to connect its customers with Chegg customer support via live chat, which is one of the quickest and most efficient ways to fix your problem. You must visit the Chegg website and go to the Contact Us section. Within the section, you will see a chat icon at the bottom right corner of the page. When you click the chat icon, your initial question will be addressed by an automated bot that is well-trained to answer the most common questions. But if your situation is more complex, you must click ‘Chat with an advocate’. After this, you will have to provide your name and email address before initiating the chat. This is to ensure they can access your account and create a customized Chegg help for its users. The live chat feature allows Chegg to provide responsive and effective customer service.

PissedConsumer Club

Contact Information

Chegg Website:

Chegg Help Center:

Corporate Office Address:

Chegg Inc.
3990 Freedom Circle
Santa Clara, California 95054
United States

Summary of Chegg Customer Service Calls

7.1K TOTAL
CALLS
01:56 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Chegg?

Account Question:

  • “Subscription”
  • “Subscription renewal”
  • “Subscription cancellation and refund”

Activation/ Cancellation Question:

  • “Cancel subscription but forgot logins”
  • “Cancel subscription”
  • “To cancel a transaction”

Payments and Charges Question:

  • “Issues with overcharge.”
  • “Transaction unclear”
  • “Being charged”

Refund Question:

  • “Ask for a refund”
  • “Refund”
  • “Refund subscription”

Request for Information Question:

  • “Checking on the prices”
  • “I am requesting a refund of the subscription I cancelled”
  • “Questions about account”

Product/ Service Question:

  • “Problem with account”
  • “I am not able to access my subscription”
  • “I can’t access my textbook I just bought and it says “400 bad requests” when I pressed the link. What do I do??”

Return/ Replace Question:

  • “Returns”
  • “I'm having problems with my changing my email address”
  • “Want to change my mobile number”

Shipping and Delivery Question:

  • “Missing package”
  • “No book delivery”
  • “Never received book”

Cards Question:

  • “To remove my card info”
  • “I want them ti stop charging my cards and cancel my account”
  • “Change card number”

Staff Question:

  • “Paid cant get service.”
  • “Stop the service”
  • “Stop the service and autopayment”

Employment Question:

  • “Job”
  • “For job purpose”
  • “For job application”

Website/ Application Question:

  • “I can't use my Chegg app even tho I paid”
  • “Your app take my many”
  • “Processing of application”

Other Question:

  • “Monthly fees”
  • “Documents”
  • “Cancle”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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