Chegg Phone Numbers and Emails

Toll-Free Number:

  • (855) 581-9873
Send Message

Customer Service:

  • (408) 351-0942
    Text
  • (855) 576-6289
  • (855) 440-1323

Investors/ Franchising:

  • (800) 937-5449
    Transfer Agent

Legal:

  • (408) 855-5700
    Copyright Infringement Inquiries

Media:

  • (408) 785-2028
    Press Inquiries

Chegg Emails:

Accounting/ Billing
Closing Your Account
Complaints/ Feedback
Investors/ Franchising
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Media
Affiliates
press@chegg.com
Press Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact?

Most Popular Number:

(855) 581-9873
Total calls: 4 187 Issues resolved: 150 Last call: Mar 27, 2024

What Is the Chegg Customer Service Email Address?

If you need help connecting to Chegg customer service, email corporateescalation@chegg.com. While writing an email, it’s best to specify the reason for reporting an email in the subject line. In the body of the Chegg email, make sure you provide the necessary details that might have Chegg customer service understand your problem or concern and help you get the most accurate solution. If you believe the clarity of the issue will be better if you attach a file, you can do so. While Chegg customer service email gives you the liberty to elaborate on your concerns, you might have to wait two to three working days to get a response from Chegg customer service.

What Is the Chegg Phone Number?

You can contact Chegg customer support number by dialing their toll-free number at 1-855-581-9873. This Chegg phone number is available 24 hours, seven days a week, to help customers resolve their queries. You also have another Chegg customer service number you can reach out to, which is 1-408-351-0942. This Chegg contact number gets you in direct contact with the customer representative who will listen to your query, understand the root cause of the problem, and then assist you with the most effective solution promptly. Chegg also offers its customers the option to text their queries and concerns. You can text Chegg's support number at either of the contact numbers- 1-855-576-6289 or 1-855-440-1323.

Can I Contact Chegg Support via Live Chat?

Chegg offers the option to connect its customers with Chegg customer support via live chat, which is one of the quickest and most efficient ways to fix your problem. You must visit the Chegg website and go to the Contact Us section. Within the section, you will see a chat icon at the bottom right corner of the page. When you click the chat icon, your initial question will be addressed by an automated bot that is well-trained to answer the most common questions. But if your situation is more complex, you must click ‘Chat with an advocate’. After this, you will have to provide your name and email address before initiating the chat. This is to ensure they can access your account and create a customized Chegg help for its users. The live chat feature allows Chegg to provide responsive and effective customer service.

PissedConsumer Club

Contact Information

Chegg Website:

Chegg Help Center:

Corporate Office Address:

Chegg Inc.
3990 Freedom Circle
Santa Clara, California 95054
United States

Chegg Customer Service Reviews

1.7 / 5
Poor
Delsa Jlx
Misunderstood the price
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3.5

I misunderstood the price of the 6 month plan. but thanks for a helpful person in the customer service team I got a refund for this.

I heavily needed it as a college student.

I really appreciate this! Thank you Amanjeet!

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Shu T Eio
Somebody who claimed to be one of your recruiters tried to conduct an interview with me on Skype in offering me an employment with Chegg.
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1.0

His name is MR. Harrison Angrisano and his profile on Skype with the ID (live:.cid.7aa7a47b1d8bc46a), he then later on sent me an employment offer letter from an email address , chegg@***.com , in the letter asking for my bank account number

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Vagisha N
REFUND REQUEST

Dear Customer Support,
I hope this message finds you well. I am writing to address an issue regarding my Chegg subscription, which I had subscribed to in February for a monthly plan.
Upon the completion of the initial subscription period (in February), I assumed that no further charges would be incurred since I had only subscribed for that particular month.

However, to my surprise, I recently received an email notification regarding a payment transaction of 73.99 AED. Upon reviewing my payment history, I discovered that Chegg has been deducting money from my account for the past three months (April, May, and June) without obtaining explicit authorization.
I acknowledge that I did not take the necessary step of canceling my subscription as I was unaware that charges would continue until I actively unsubscribed. I sincerely apologize for any oversight on my part in this matter.
I kindly request your assistance in canceling my subscription immediately, and I also humbly ask for a refund for the past three months since I had not utilized my account during that time. In fact, after the conclusion of my initial one-month subscription in February, I refrained from renewing it as I had decided not to make further use of the service.

To my surprise, I later discovered that payments had been deducted continuously for the subsequent three months.
I wholeheartedly appeal to your understanding and empathy in resolving this matter promptly by issuing the requested refund. Your assistance in rectifying this situation would be greatly appreciated.
Thank you for your attention to this concern, and I look forward to your kind response.
Sincerely,
Vagisha Nehra

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GURSHARAN S Eqp
I’m unable to login into my account since March 2023 due to pathetic Press and Hold system. So, I need my refund and unsubscribe from Chegg.
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1.0

Irritating to login and I hate Press and hold buttons and waste my energy and money.
Also, answer for physics is limited and mostly useless

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How Good is Chegg's Customer Service?

Maddelynn Ano
Maddelynn Ano
Feels Disappointed | Jan 23, 2024

The return and refund policy is to long and drawn out and when you call for an update or the status of your refund , no one can give you a direct answer ..

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James D Dgk
James D Dgk
Feels Disappointed | Nov 13, 2023

The book was late arriving. And could not contact anyone for a week. So I stopped trying.

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Saeeda I
Saeeda I
Feels Disappointed | Oct 20, 2023

The phone number is not working .
I want to conceal but I don’t know how

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Ravneet K Qdn
Ravneet K Qdn
Feels Disappointed | Sep 28, 2023

I was not able to open the website whenever i need it

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Lavren Msv
Lavren Msv
Feels Disappointed | Sep 19, 2023

I subscribed to you with this email "mamphagaglender@***.com" but now i don't hv access to it as it keeps on saying de email and password doesn't mach and worse part you take my R3 everytime, your app thou on top of that i once subscribed and never got access to it as it kept on saying "your subscription will continue on the 30 of September"
I have got lot to say abour your app it's something i wouldn't recommend to anyone

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Deniyah Moj
Deniyah Moj
Feels Disappointed | Aug 04, 2023

1 dnight of service all 3 questions asked were wrong and then told i had put wrong extension on email and could not get my money back but they would cancel my subscription

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Summary of Chegg Customer Service Calls

6.8K TOTAL
CALLS
02:06 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Chegg?

Account Question:

  • “Password issues”
  • “Subscription”
  • “Subscription cancellation”

Activation/ Cancellation Question:

  • “Problems In cancelling and security issues”
  • “Cancel subscription”
  • “About cancellation”

Payments and Charges Question:

  • “Payment inquiry”
  • “Bill”
  • “Payment Information”

Refund Question:

  • “Refund”
  • “I would like a refund.”
  • “Refund payment”

Request for Information Question:

  • “Mobile verification problem”
  • “Need help with writing a paper”
  • “Status of refund”

Product/ Service Question:

  • “To connect”
  • “Can't access my subject expertise”
  • “My chegg not working”

Return/ Replace Question:

  • “I'm having problems with my changing my email address”
  • “Want to change my mobile number”
  • “Returning book”

Cards Question:

  • “I want them ti stop charging my cards and cancel my account”
  • “Change card number”
  • “Someone used my card”

Shipping and Delivery Question:

  • “I have given test of cheeg on campus after that I haven't got result”
  • “Not received login id and password”
  • “Already all exams cleared but didn't get any mail regarding authoring”

Staff Question:

  • “Customer service”
  • “Cut the service”
  • “I'm having a problem with their service and I wanna speak with them.”

Employment Question:

  • “For job purpose”
  • “For job application”
  • “Job Vacancy”

Website/ Application Question:

  • “Processing of application”
  • “Your website won't let me cancel my subscription”
  • “Application status”

Other Question:

  • “Information”
  • “Suspension without any reason”
  • “I completed my subjective and guidelines test and I uploaded the documents but they didn't res”

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