Chegg
Reviews and Complaints

My credit card is being billed for your services. My kids all say that they do not have a chug account but clearly one of them does.

Can I give you the credit card number that is being billed and you tell me what account it is. You could also search by my last name, the account either belongs to Hannah, Carter or Cooper Mathisrud

Chegg has long been accused of facilitating "contract cheating," where students use the platform to access solutions to exam and assignment questions. This has sparked investigations by institutions like Texas A&M and lawsuits, as critics claim the platform undermines academic standards Investor Lawsuit: Investors have sued Chegg for allegedly misleading them about its post-pandemic growth potential.

The company saw a sharp decline in subscribers after COVID-19 restrictions eased, which caused a significant stock drop.

Chegg disputes these claims, stating they remain committed to their educational mission

Data Breaches: The Federal Trade Commission (FTC) has criticized Chegg for weak cybersecurity practices that led to multiple breaches. Sensitive data for millions of users, including personal and financial details, was exposed, leading to concerns about user safety

I want my subscription cancelled. People, cancel my subscription immediately.

That's all I want. I don't want to keep talking needlessly.

Dear Chegg Customer Service,

This email is to formally request the cancellation of my chegg Premium subscription, effective immediately.

My account email is: Dimitrythevenin@***.com.

Billing Address: 21 arlington st leominster MA ap2

Please confirm receipt of this cancellation request and provide me with a confirmation number.

Additionally, please confirm that I will receive a full refund for the unused portion of my subscription.

Thank you for your assistance.

Sincerely,

Dimitry Thevenin

Dimitrythevenin@***.com

As a longstanding customer of Chegg for approximately three years, I've relied on their platform for academic support during crucial times like midterm preparations. However, my recent experience has been disappointing.

Over the past month, I've encountered persistent issues with loading questions on my device. Despite attempts to resolve it independently, the problem persisted, leading me to contact Chegg's customer service.

During my call, the representative confirmed the problem but offered little in the way of a solution, merely issuing a ticket and suggesting I wait for the service to return. As a dedicated student, this lack of urgency is unacceptable. Chegg plays a vital role in supporting my studies, yet the dismissive response from customer service left me without a resolution and no compensation for the disruption to my studies.

I'm particularly dismayed by the suggestion to cancel my subscription as a solution.

As a loyal customer, I expect better treatment and a proactive approach to problem-solving. Chegg's commitment to customer satisfaction appears lacking, which is concerning after years of loyalty.

In conclusion, Chegg needs to improve its customer service and value for money spent by its customers. Immediate action is required to rectify this situation and restore confidence in the company.

A prompt response outlining steps to address these concerns is necessary to prevent customers from seeking alternative academic resources. The bottom line is after they get the money, they don't care if you are even receiving the service or not .

Hello,

i need my refund for my subscription the reason while subscribe to chegg what because of the coffee database assignment i come across online through google search and chegg pop up to have the solution upon subscribing to chegg i discover they don't have solution to the question, and have tried to contact chegg to report the issue and get my refund for my subscription back every attempt prove no abortive. i wail for my refund .

thank you. Michael

Today, $15 was debited from my account. The email stated it was for an automated payment, but I did not anticipate this deduction. I am not using the Chegg account, so I need a refund.

I didn't get help I waited so long for the consultants to answer my phone.i ended up not being help because of airtime

Yes! There are many ISSUES with my Chegg!!

Got my Chegg a little over a week ago and I have been so disappointed with my Chegg app!

I have talked to multiple to customer service workers, yet no one could confirm what the actual issue was; one of the workers I spoke with even went as far as saying that my situation was not normal after answering all the questions. The fact that I had my Chegg for not even a week and my subscription was suspended 4 times with no explanation is absolutely unacceptable, disappointing, and not worth my money or time!

I cancelled my subscription, but it was not given attention, they keep charging me to my credit card.

I have lost my money from 2months. I haven't took any subscription.please refund my money.

I'll attach all the payment screenshots which have done not under my consideration.Today suddenly I have opened my phone pay history and seen . it's automatically debited from my account.please solve this and refund my money.

I'm having problems using my phone with my Chegg account.

I NEED MY ACCOUNT BACK!!! When I use my phone to open Chegg, it sends a message to an unknown email.

I have no idea whose email it is; it's definitely not mine. This issue prevents me from accessing my Chegg account. I NEED HELP.

My phone number is 917815****. If you guys know how to change the email address before I can access my account, please text me.

This is really important to me! (Right now, I've lost my Chegg account and can't access it.)

I need my refund. I am being charged even though I'm not using the service. Please refund my money and stop the service.

Double charge $21.60 on my card on the 04/8/24 and 04/09/24. This is a constant occurrence every month. Please I wish chef to return all the double charges, or else I will sue cheggs for fraudulent act on my card.

I forgot to cancel my chef account and was billed for this month. I dont need it anymore and would like a refund